Terms & Conditions

Payment

- Payment is only possible by direct debit (automatic withdrawal) and with a Dutch bank account, to which you agreed by filling out the form on the website.
- €7,- will be automatically withdrawn from your bank account around the first day of every month. This will make you a Subbacultcha! member from first to the last day of that month.
- If the withdrawal is refused by your bank, we will contact you about it and we will try to process the payment again halfway through the month. If that does not work either we will try and withdraw two payments at once with our next batch for the following month. If payment fails three times we will cancel your membership and expect you to stick to your commitment and transfer us the debit cash.
- Subbacultcha! is not reliable if you subscribe with somebody else's account number. If you fill out an account number without the account owner knowing about it and/or approving of it, Subbacultcha! will pass on your details to the concerning bank. 

Membership Cancellation

- Your membership will be automatically renewed every month until you cancel your membership.
- You can cancel your membership at any time by sending an email to cancellations@subbacultcha.nl.
- The cancellation deadline for the following month is on the 22nd of every month (This to avoid the risk of your cancellation and our shipment crossing each other) If you cancel after the 22nd we will process your membership for the following month; meaning we will send you the magazine and the membership pass and we will withdraw the money from your account.
- If you cancel your membership before the 22nd it will stay valid until the end of the month.
- Subbacultcha! does not refund money.

First Month Policy

For the month you subscribe things are a bit different.
- If you subscribe to Subbacultcha! we will send out your membership pass within 3 workdays.
- Your membership starts the day after you subscribed. Meaning that, in case we are not able to send you the pass in time for a certain show, you will be on the guest list for that specific show.
- Note that there is a 1 day time limit. For example: if you subscribed before midnight of the 10th you will be on the guest list for a show on the night of 11th. If you subscribed at three o clock on the 11th you won't be on the guest list for a show on the night of the 11th.
- The payment of your membership only starts the next month. In other words: Your membership is free for the remaining days of the month in which you subscribe.
- Note that we process payments around the 1st of every month. However, due to holidays or weekends the direct debit is sometimes processed later. If you subscribed after the 1st of that month but before we processed the direct debit we will process your payment.

Admittance

- Please note that your membership card only gives you free entrance. It does not put you first in line or give you guaranteed entrance when a concert is sold out or when a venue is full.

Bag and Goodies

- Your bag will be send to you in the next mass mailing, which we will send out at the end of every month. It might be that your free bag is not in stock at the moment you subscribe. If that is the case it will be sent to you as soon as we get restocked.
- If you win a good goodie with your subscription and it fits in your mailbox, we’ll send it to you as soon as possible. If it is too big for your mailbox (for instance shoes), you can pick it up at our office (Da Costakade 150, Amsterdam) If you want us to ship it to you we can. However, depending on the size, weight and distance we will charge shipment costs. The one off costs will be added to your first direct debit.

General remark

- We are kind people and we don't like rules, but let's say we appreciate it if you subscribe with the intention of being a member for at least a couple of months.

Contact

-For cancellations email cancellations@subbacultcha.nl.
If you have any problems or questions email loes@subbacultcha.nl.
Our address is:

Subbacultcha!
Da Costakade 150
1053 XC Amsterdam
The Netherlands

PRIVACY POLICY

Subbacultcha! is serious about protecting your privacy. We will only use your personal information to contact you regarding this order. We will not pass on your details to anyone else except to process this order.